OUR POLICIES
Prior to booking treatments, you will be given access to a copy of this policy document and prompted to sign.
The goal of HUMANOLOGIE HEALTH&WELLNESS is to increase access to primary care and aesthetic & wellness services, and to improve transparency for patients in the industry. To facilitate access, we keep prices for uninsured services as low as possible. Prices are meticulously calculated to account for operational costs, human costs, product and consumable cost, and supplies. We do not price match or offer discounted prices. Any bundling of products resulting in discounted rates can only be applied to same day treatments and can't be carried over. Taxes are not included in quoted prices and will be added on at checkout. We only accept payment via credit or debit card. We charge a small convenience fee to use credit cards but none for debit cards. Prices are subject to change without notice.
Fully completed intake questionnaires and photos prior to each treatment (and in some cases after) are mandatory for clinical records. Please note, HUMANOLOGIE HEALTH&WELLNESS does not post “before and after” type photos to safeguard patient confidentiality.
Credit cards are required for all bookings to guarantee the time slot. The card is stored safely through Stripe and will not be used or charged aside from the following special circumstances:
late cancellations (within 24 hours) or no-shows to appointments are charged a fee that is calculated as follows:
(originally scheduled duration of appointment * provider's hourly rate) + operational surcharge + wasted materials fee (if applicable) = total charge.
All treatments provided are based on extensive clinical practice experience and large bodies of scientific evidence and data. The interventions we provide are chosen because of their efficacy and universality. Some treatments provided are not standard or "indicated" per their original Health Canada Licensing. All treatments offered or negotiated have been demonstrated to be safe but there may be unknown risks associated with the treatments. A risk-benefit discussion is part of the consent process and deviations from standard indications will be discussed and agreed upon prior to treatment. You may rescind consent or decline treatment at any phase of the treatment process as long as it is safe to do so, however you will be responsible for payment for cost of used supplies and the time of the healthcare provider.
HUMANOLOGIE HEALTH&WELLNESS does not guarantee the results of treatments. Everyone is unique and responds differently to medications and interventions. Some treatments require multiple treatments, touch ups, or further treatment after the initial treatment—patients are responsible for all follow up treatment costs unless otherwise specified. In the case that a treatment produces unexpected results or does not achieve the therapeutic goal, patients bear the financial cost for further treatment or correction (if desired). We do not provide refunds or exchanges on services. Exceptions to the above policies are granted only at the discretion of the Clinic Director on a case-by-case basis.
HUMANOLOGIE HEALTH&WELLNESS staff can refuse to provide treatment to anybody. These decisions are usually made in the case of violence or patient/staff safety but this list is not exhaustive. If a referral is needed to ensure continuity of care, we will make that on your behalf.
We do not accept financial tips at HUMANOLOGIE HEALTH&WELLNESS. Please “tip” us by referring your friends and family to us, writing google reviews, and sharing our social media content and profiles to increase our engagement. We love what we do and want to share it with amazing people like you. Please also provide us feedback as to how we can help serve you better so we can grow together.
